Changing products
We have a dedicated mortgage retention line for intermediaries looking for details of the mortgage products available to existing mortgage customers. Our teams are now able to provide you with details of the mortgage rates that may be available to your client.
Please call 0845 609 0454 with your client’s mortgage account details to hand. Press option 2, then select from the following two options:
- Press 1 for rates available to your client and no additional information specific to your clients about their mortgage account.
- Press 2 for rates available and specific information regarding your client's mortgage account
Your client’s written authority for you to act on their behalf is only required when you wish to discuss information such as loan amount or monthly repayment – unless the customer is with you and the call can be passed over so they can be ID and Verified.
If your client wishes to proceed with a new deal, we will need to speak directly with them.
Further information
If we have mailed an exclusive product offer to a customer, this is likely to be only available for a limited period and will be explained in our letter. We always suggest the customer should speak to their finanical adviser if they have one.
ExpandFlexible Mortgages
Expand10% overpayment facility
Abbey mortgage customers can overpay their mortgage by 10% per calendar year eg 10% overpayment in 2011, then 10% overpayment in 2012 etc, minimum £500 without incurring an ERC. This can be one or more payments throughout the year as long as the total does not exceed 10%.
ExpandBooking a product ahead of customer's maturity date
Customers can book a product ahead of their maturity date as follows:
- Fixed rate products have completion deadlines of up to 6 months, with better rates sometimes available for customers able to complete more quickly (e.g. for customers already on SVR)
- Variable rate products have completion deadlines of up to 6 months
Our rates change regularly and will have a variety of fee and rate options; however, we will always quote the best products available to your client when you call.
We do not pay proc fees for existing Abbey mortgage customers changing products with us.