Our service
30th June 2010
We have made a number of updates to our guides based on feedback we have received from you over the last few weeks. These guides are designed to help you submit a fully packaged application to us.
Remember to use our Fax header when sending us all the required documentation
Current service levels
Telephony - Our target 95% of calls are answered.
|
Yesterday |
Last Week |
|
Calls Answered
|
99.2%
|
99.5%
|
End to End cycle time - Our target 12.5 days
| Time to offer |
Week Ending |
| 8.58 days |
w/e 08/08/2010 |
Remember you can keep updated on the progress of your pipeline mortgage applications via,
- MATS up to the point it has been accepted by us (subject to valuation)
- or the Introducer Internet tracking system, after underwriting