Changes to our mortgage literature brand

As you’ll recall, we made an announcement in January that we were retaining the Abbey for Intermediaries brand enabling us to develop an intermediary focused business, which reflects your importance to us. We recognise that there is still more to do, however, having a dedicated intermediary brand has already allowed us to offer you access to exclusive Abbey products, such as Homebuyer Plus and dedicated service teams.

We now want to let you know of some changes you may notice from the end of May.  From this date all customers will have their Abbey mortgage offer enclosures branded Santander. However, this will not impact on the service we provide you or the relationships you’ve built with your clients. All the current literature and systems you currently access will not be affected by this change and will continue to be branded Abbey for Intermediaries.